― My background
Technical Support Specialist | IT Helpdesk | Service Desk Support | Microsoft 365
Customer-focused technical support professional and Certified Technologist (CTech) with practical New Zealand experience across IT helpdesk support, Microsoft 365, Microsoft Dynamics 365 CRM case management, Active Directory account support, POS/EFTPOS systems, website/CMS support, business applications and user-facing digital services. Skilled in troubleshooting technical issues, logging and tracking support cases, supporting onboarding workflows, assisting users with Microsoft 365 cloud apps and Power Apps, documenting issues clearly and working confidently with technical and non-technical stakeholders.
Brings hands-on experience across tertiary education, retail and business technology environments, supported by earlier ICT, cloud migration, digital systems and event technology experience.
― Skills
Artificial Intelligence (AI)Large Language Models (LLM) Microsoft Dynamics 365 Microsoft Azure Active Directory (AD) Microsoft 365 Microsoft 365 Copilot Microsoft Power Apps Microsoft Power BI
Top brands I've worked with
― Work experience
― QUALIFICATIONS
Cardiff Metropolitan University, UK
Master in Science in Information Technology
Grade – Distinction | Most Outstanding Student Achievement Award
Innobuzz Knowledge Solutions, India
Information Security and Ethical Hacking Training
― certifications & PROFESSIONAL MEMBERSHIPS
Certified Technologist (CTech)
IT Professionals New Zealand
ICT Support Engineer
Krystal Holdings Limited - Auckland / Sep 2023 - Aug 2025
Ethical IT Professional
BCS The Chartered Institute for IT, UK
Full Member (MIITP)
IT Professionals New Zealand
Technology Consultant
Spice Ella Bistro & Hideaway (Pvt) Ltd
Technology Consultant
Express Water Systems (Pvt) Ltd
Professional Member (MBCS)
BCS The Chartered Institute for IT, UK
360Cricket Live Video Capturing & Performance Analysis System
Developed a custom software product using C#.NET, utilized by the Sri Lanka Cricket National Team (2007-2022) and premier domestic cricket clubs in Sri Lanka.
Contributed to the enhancement of cricket performance analysis and team management through innovative software solutions.
“Whenever I am in a difficult situation where there seems to be no way out, I think about all the times I have been in such situations and say to myself: I did it before, so I can do it again.”
- Idowu Koyenikan
Let's talk
